Lucky nails in Columbia, Missouri

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• Natalee Kinstler

  Posted Feb, 03 2020

  I am a long time customer and have been coming to Lucky nails for years but I've finally had enough. Where do I begin. The quality of their work has continued to deteriorate. I usually only have the owner, Sandy, touch my nails but she's always leaving the country and when she's gone the place goes downhill even more. I've had trouble with both Noy and Jenny with their workmanship. They just don't seem to care if the acrylic nail is crooked. Many times while sitting at their chair I've had to pick up the nail file to straighten the nail after asking them to but they don't seem to care. The salon isn't hygienic. This has always bothered me. They only have two nail brushes to use at the sink. REALLY? So everyone who comes thru has to use one of these two nail brushes. Once your thru cleaning, you just drop it back into the antiseptic solution. Most nail salons will make you discard your cleaning brush after you use it and have fresh ones for everyone. Is that even legal? I am not sure but I think I got a nail fungus from here and I've been struggling with it for years and it's always bothered me that I am using these brushes and wonder if I've spread my nail fungus to others by sharing brushes. Let's talk about appointments.... Don't expect them to honor any appointment. You'll wait just like if you never had one. And they don't pay attention to appointments. Sometimes I've waited an hour and a half with an appointment. Bottom line this place is going downhill fast, they don't have enough nail technicians so expect a LONG wait.....and the ones they do have, don't care at all if your satisfied with their work. You're just like cattle, herding in and out. Don't expect them to give a flying &$@=!!. about you.

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